Frequently Asked Questions

    • General Questions

    • What is VoIP?

      VoIP (Voice over Internet Protocol) is methodology and group of technologies employed for the delivery of voice communications and multimedia sessions over IP (Internet Protocol) networks, such as the Internet. Other terms commonly associated with VoIP are telephony, IP telephony, Internet telephony, broadband telephony, and broadband phone service. It looks and feels like a traditional landline, but has the versatility to be used virtually anywhere around the globe—whether it is your VoIP phone, smart phone or computer. VoIP offers an abundance of features that traditional landlines cannot offer, and best of all, they’re free!

    • How Does it Work?

      VoIP uses an Internet connection in place of old analog copper telephone wires. This makes the process of sending phone calls much cheaper and easier with VoIP, which results in a cheaper VoIP service.

    • How can I place a VoIP call?

      There are a few ways you can place a VoIP call. The most popular method is just using a handset that is connected to the VoIP telephone adapter, dialing as you normally would when using a landline telephone. You can also set up a soft phone on your computer or cell phone, but additional configuration is required.

    • Who can I call with VoIP?

      You can make calls to anywhere in the world, just like a normal phone line.

    • How do I know if I have a phone call?

      You can make calls to anywhere in the world, just like a normal phone line.

    • Can I use my VoIP service with me when I travel?

      You can take the service anywhere there is an internet connection available. Whether you want to travel with your VoIP device or configure your service to a smartphone or computer.

    • Expectations

    • What Are the Benefits?

      • Reduced local and long-distance charges
      • One network to manage for both voice and data, instead of two
      • Reduced travel costs--thanks to online conferencing—easy-to-use video calls, and other collaboration tools
      • Easily make adds, moves, and changes to the small business phone system as needed
      • Employees have more ways to stay connected and customers can reach them more easily

    • What are advantages to using VoIP?

      Because VoIP is digital, it may offer features and services that are not available with a traditional phone line. You can forward calls from the Internet, block anonymous calls, or even use your VoIP service on your cell phone. You can also talk with many people at the same time without any additional cost.

    • Can I use my current phone and existing phone numbers with VoIP?

      In almost all cases, it is possible to use your existing phone number. Call our Customer Service to double-check if the number is portable.

    • Is there a service contract when I sign up with Reach?

      There are no contracts. We offer service on a month-to-month basis, with no cancellation fees whatsoever.

    • What is E-911?

      E-911 (Enhanced 911) is a service we provide to our customers. When you dial 911, your address information is automatically provided to the operator, unlike traditional 911 where you must announce the information.

    • Why should I switch to VoIP?

      VoIP is a more affordable alternative than a traditional phone line. It looks and feels the same way a landline does, but offers many additional features free of cost that can be controlled from your 'online member center', from anywhere in the world. In addition to features, VoIP is flexible. You can use it as you normally would at your home or office, or you can setup your service to work on a smartphone or computer.

    • Terminology

    • What does SIP mean?

      SIP stands for Session Initiation Protocol. In VoIP, it is used in the context of SIP trunking, which is a way of replacing (almost in a literal way) a phone line with the Internet.

    • What does PBX mean?

      PBX stands for Private Branch Exchange. A PBX is hardware that runs a business phone system. Most businesses use hosted PBXs because PBXs are complicated, expensive, and require special technical expertise. Hosted PBX means that the PBX is administered and maintained by the Hosted PBX provider. Most business VoIP providers offer Hosted VoIP PBX.

    • What does PSTN mean?

      PSTN stands for Public Switched Telephone Network. It refers to the world-wide network of traditional telephones.

    • What does E911 mean?

      E911 stands for Enhanced 911. It associates your phone number with a physical address so that emergency services can quickly and easily reach you.

    • What does SOHO mean?

      SOHO stands for Small Office/Home Office. It is used by VoIP service providers to designate services designed for very small operations.

    • What does POTS mean?

      POTS stands for Plain Old Telephone Service. POTS always means traditional landline service (even though companies providing POTS may be using VoIP).